FAQ

At Excomm, we understand the importance of a strategic approach to growing your e-commerce business. Here's a breakdown of how we tackle your project: 1. Deep Dive Analysis & Research: Discovery Call: First, we'll get to know your brand, target audience, and e-commerce goals through a detailed discussion. Market Research: We'll analyze your niche, competitor landscape, and current market trends to identify opportunities and challenges. Customer Analysis: We'll delve into your existing customer data (if available) to understand their behavior and preferences. 2. Content Creation Powerhouse: Data-Driven Strategy: Based on our research, we'll develop a content strategy tailored to your niche and target audience. Compelling Content Creation: Our team of experienced writers and creatives will craft engaging content that resonates with your audience. Multiple Content Formats: We can handle various content formats like product descriptions, blog posts, social media captions, and website copy. 3. From Plan to Action: Execution Roadmap: With a clear understanding of your needs, we'll create a detailed execution plan with timelines and deliverables. Project Management: We'll assign a dedicated project manager to ensure smooth communication and on-time delivery. Transparent Collaboration: We'll keep you informed throughout the process and welcome your feedback at every stage. 4. Delivery & Beyond: Seamless Delivery: We'll deliver the final content in a format that integrates seamlessly with your existing platforms. Performance Monitoring: We can track the performance of your content and provide ongoing optimization recommendations (additional service). Have additional questions? Feel free to contact us! We're happy to discuss your specific needs and how Excomm can help your e-commerce brand thrive.

We understand that unexpected situations can arise. This Refund Policy outlines our policy regarding service cancellations and refunds. 1. Non-Refundable Services Due to the nature of our services, Excomm does not offer refunds once a service is booked. This includes services like: Marketplace account setup Product photography Website development services Marketplace management services Content Services Here's why: Customized Services: We tailor our services to your specific needs, and work begins immediately upon booking. Time Investment: Our team dedicates significant time and resources to each project after booking. Deliverables Provided: Upon booking confirmation, you will receive a detailed service agreement outlining deliverables and timelines.

1. Payment Methods We accept various payment methods, including credit cards, debit cards, and bank transfers. 2. Payment Schedule for One-Time Services For one-time services, a 50% upfront prepayment is required to secure your booking. The remaining 50% balance will be due upon completion of the service and before final deliverables are provided. Example: If your total service cost is $1,000, a $500 prepayment will be required at booking. The remaining $500 will be due upon completion of the service. 3. Payment Schedule for Monthly Services Payment terms for ongoing monthly services will be outlined in a separate service agreement. This agreement may specify a different payment schedule or net payment terms (e.g., payment due within 30 days of invoice).