Refund Policy

We understand that unexpected situations can arise. This Refund Policy outlines our policy regarding service cancellations and refunds.
 

1. Non-Refundable Services
 

Due to the nature of our services, Excomm does not offer refunds once a service is booked. This includes services like:

• Marketplace account setup

• Product photography

• Website development services

• Marketplace management services

• Content Services
   

Here's why:

• Customized Services: We tailor our services to your specific needs, and work begins immediately upon booking.

• Time Investment: Our team dedicates significant time and resources to each project after booking.

• Deliverables Provided: Upon booking confirmation, you will receive a detailed service agreement outlining deliverables and timelines.
   

2. Exceptions (considered on a case-by-case basis):
 

In rare instances, we may consider a partial refund at our sole discretion. This could include situations like:

• Mutual Agreement to Terminate: If both parties agree to terminate the service before work commences, a partial refund may be offered.

• Proven Service Errors: In the unlikely event of a demonstrably incorrect deliverable not addressed through revisions, a partial refund may be considered.
   

3. Requesting a Refund
 

If you believe you qualify for a refund under the above exceptions, please contact us at excommservices@gmail.com within 15 days of booking your service. We will review your request and respond promptly.
 

4. Additional Information
 

We encourage you to carefully review the service agreement before booking to ensure it meets your expectations.

For any questions regarding this Refund Policy, please don't hesitate to contact us.

Thank you for your understanding.